Cancellation Policy

*Appointments must be canceled or rescheduled at least 24 hours in advance. *Cancellations made within 48 hours of the appointment will result in a cancellation fee. *Failure to show up for an appointment without notice will be considered a no-show and will result in a 100% service charge. *Repeated cancellations or no-shows may require 100% prepayment for future bookings or result in refusal of service. *A 10-minute grace period is provided for all appointments. *Arrivals later than 10 minutes may result in shortened service or appointment cancellation depending on availability. *Clients arriving 15-minutes or more late will be considered a no-show and charged accordingly. *Late arrivals are still responsible for the full service price. *All services are non-refundable. If you are unsatisfied with a service, concerns must be communicated before leaving the appointment. *Adjustments may be offered at the discretion of PlushD By Shay within 48 hours of the original service. *No refunds will be issued for completed services, missed appointments, or late arrivals. *PlushD By Shay reserves the right to refuse service to anyone who violates these policies.